Privacy Policy

We collect information in four ways:

• Information you give us. When you fill out a form, book a call, or email us, we collect what you submit: your name, email address, phone number, company name, role, and anything you tell us about your agency and staffing needs.
• Usage and analytics data. When you visit myhire.co, we collect standard technical data: IP address, browser and device type, pages visited, time on page, and how you arrived at the site. This helps us understand what is working and what is not.
• Cookies and similar technologies. We use cookies for site functionality, analytics, and, where permitted, marketing measurement. You can control cookies through your browser settings; blocking them may affect some site features.
• Call recordings and notes. With notice at the start of the call, we may record and transcribe intro and onboarding calls so we capture your requirements accurately. We use AI tools to summarize these calls and prepare your placement requirements. Tell us at the start of any call if you prefer not to be recorded.

We collect only what we need to run the service. We do not ask for information we have no use for.

We use personal information to:

• Respond to your inquiries and follow up on call bookings.
• Match you with candidates and deliver our services, including managing your engagement once you become a client.
• Send service updates, such as changes affecting your placement or account.
• Send marketing communications about our services, only with your consent as required by Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link. We process opt-outs promptly, and always within 10 business days. Opting out of marketing never affects service communications you need as a client.
• Improve the website and our services based on aggregate usage patterns.

We use a customer relationship management (CRM) platform to manage inquiries and client relationships, a scheduling provider to handle call bookings, analytics providers to understand site usage, call recording and transcription tools, and AI tools that help us summarize calls and assess candidates. These companies process personal information on our behalf, under contracts that limit their use of it to providing services to us. They are processors, not owners, of your data.

Clients often provide our team members with credentials to their systems: ad accounts, content platforms, project management tools, and similar. We take this seriously.

All client credentials are stored in an encrypted Bitwarden corporate vault. Credentials are never stored in email, chat messages, spreadsheets, or documents. Access is limited to the team members who need it for your engagement, and access is revoked when a team member leaves your engagement or the company.

We share personal information only with:

• Service providers who process it on our behalf, as described in Section 3, under contractual confidentiality and data protection obligations.
• Our Philippine entity, MyPortal Virtual Assistants Corp, to the extent needed to deliver your engagement.
• Legal authorities, if required by law, court order, or to protect our legal rights.

We never sell personal information. Not to advertisers, not to data brokers, not to anyone. There is no version of our business model that involves selling your data.

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires. Inquiry data from prospects who do not become clients is deleted or anonymized within 24 months of our last contact. Client records are retained for the duration of the engagement and afterward as needed for legal, accounting, and tax obligations. When we no longer need information, we delete it or anonymize it securely.

We use safeguards appropriate to the sensitivity of the information we hold, including:

• Encryption of data in transit and, for sensitive data such as credentials, at rest.
• Access controls limiting information to the people who need it for their role.
• Company-owned, managed devices for team members handling client work.
• Confidentiality agreements with every employee, plus client-specific NDAs where agreed with the client.
• Secure offboarding processes, with access revoked promptly when someone leaves.

No system is perfectly secure, and we will not pretend otherwise. If a breach ever affects your personal information in a way that creates a real risk of significant harm, we will notify you and the relevant authorities as required by law.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your information, subject to legal retention requirements.
• Withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to serve you, and we will explain the consequences before acting.

To exercise any of these rights, email our Privacy Officer at support@myhire.co. We will respond within the timelines the law requires, and we do not charge for reasonable requests. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada. If your information is handled by our Philippine entity, you also have rights under the Philippines Data Privacy Act of 2012 and may contact the Philippines National Privacy Commission.

We operate in Canada and the Philippines. Personal information may be stored and processed in either country, and by service providers in other jurisdictions. Wherever your information is processed, it may be subject to the laws of that jurisdiction, including lawful access by government authorities. We apply the same contractual and technical protections regardless of where processing happens. Information handled by MyPortal Virtual Assistants Corp in the Philippines is also protected under the Philippines Data Privacy Act of 2012.

MyHire is a business-to-business service for marketing agencies. Our website and services are not directed to minors, and we do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, contact us and we will delete it.

If you apply to work with us, or we consider you for a role with a client, this section applies to you. Candidates are recruited and employed by our Philippine entity, MyPortal Virtual Assistants Corp.

What we collect

• Your name, contact details, resume, work history and references.
• Portfolio pieces, work samples and assessment results, where the role requires them.
• Notes from your interviews. Interviews are held on live video. If we record an interview, we will tell you first and ask for your consent.
• Background check results, such as NBI Clearance, once you reach the offer stage.

How we use it

We use this information to assess you for roles, verify your experience, and match you with clients. When we present you to a client, we share a candidate profile with your experience, tool stack, work samples and assessments. We share it only with the client considering you for that role.

How long we keep it

If you are not placed, we keep your application for up to 12 months so we can consider you for other roles, unless you ask us to delete it sooner. If you are hired, your information becomes part of your employment record.

Your rights

You can access, correct or ask us to delete your information at any time by emailing support@myhire.co. Your rights under the Philippines Data Privacy Act of 2012 apply, and you may contact the Philippines National Privacy Commission if you are not satisfied with our response.

We may update this policy from time to time. When we do, we will post the revised version here with a new effective date. If a change materially affects how we handle information you have already given us, we will take reasonable steps to notify you, such as by email or a notice on the site, before the change takes effect.

Questions, requests, or complaints about privacy go to: