The 5-account ceiling
Once an agency passes 5 active client accounts, coordination stops being something an account lead can do "in between" real work. It becomes the whole job, unpaid and unplanned for.
A dedicated Project Manager runs your timelines, status reports, and deadlines. Your account leads stop chasing updates. They spend that time on the client relationship instead.
Urgent pings acknowledged in 20 minutes. Tested live every week, no notice.
$500 recruitment fee to start the search. One time, per hire.
Whichever your agency already runs on; no migration required
SOP and knowledge-base upkeep so process survives staff turnover
Daily coordination, kept out of your team's inboxes
Shared docs, trackers, and reporting templates
The 5-account ceiling
Once an agency passes 5 active client accounts, coordination stops being something an account lead can do "in between" real work. It becomes the whole job, unpaid and unplanned for.
The chasing problem
"Did you send that to the client yet?" asked three times a day is not project management. It's a sign nobody owns the system.
The hire nobody budgets for
Most agencies underrate this role until they have it. Then they can't imagine running without it. It pays for itself fast, even though the client never sees it.
Every one of these is checkable. No soft language, no ranges, no “get in touch to find out.”
A real office our founder owns at Oakridge Business Park. Supervised, full-time, with a dedicated workstation.
Acknowledged in 20 minutes. A plan in 4 hours. Resolved in 24. For the person running your timelines, we test it live every week.
Hire them directly after 24 months, free. Before that, the buyout is 2 months retainer plus $500.
The Operator rate is public: $1,995/month, $998 to start. No "book a call to find out." Everything standard is included.
Both are office-based, full-time, and work with just one client. The difference is what they own when they walk in the door.
$1,995/month
Runs the day-to-day system: timelines, status updates, and deadline tracking, against a process you've already defined.
$2,595/month
Designs the operating system itself. Builds the SOPs, owns cross-team coordination across multiple accounts, and can manage other Operators as the department grows.
What Your Project Management & Operations Team Can Look Like
The kind of specialists we place: office-based in Cebu, full-time, and single-client.

Grace S.
Operations Lead
Keeps delivery predictable as you scale.
Senior Operator7 years experience

Paolo L.
Project Coordinator
Makes sure nothing slips through the cracks.
Operator4 years experience

Nadia D.
Project Manager
Holds scope and timelines, start to finish.
Operator3 years experience

Carlo V.
Ops & SOP Specialist
Tightens the processes that keep quality consistent.
Operator3 years experience
No. An Operator runs the system you already use, whether that's Asana, Monday, ClickUp, or a mix, with no migration required. A Senior Operator can design the system from scratch: SOPs, pipelines, and reporting, if you don't have one or want it rebuilt. Tell us where you stand and we match the tier.
That's your call. Many agencies keep them internal, owning timelines and the Friday Report so account leads stay the client-facing voice. Others have them join status calls or send updates directly. You set the boundary and they work within it.
A VA executes tasks you hand out. A Project Manager owns the system that decides what gets done and when: timelines, accountability, and reporting across every account. They chase your team for you, instead of waiting to be told what to do next.
Tell us how many accounts you're running and where coordination is breaking down. We'll come to the call with a real match in mind.