30-Day Free Rematch
If the placement isn't working in the first 30 days, we run a new search and interview process to find your replacement. No additional fee, no debate. You shouldn't have to argue for something we promised.
Simple. Transparent. Fast.
From intro call to hired in 10 to 15 business days
We source, vet, and match your operator. You approve one candidate, and they start.
Day 1
Book a 20-minute intro call
We spend 20 minutes learning your agency's workflow, the department you want covered, and the tasks you need off your plate. No sales pitch, just a direct conversation about fit.
By the end of the call, you'll know the role profile, the tier that fits, and what happens next.
Duration
20 minutes via Zoom
Who joins
You + one of our team leads
To start the search
$500 recruitment fee, one time per hire
Days 2-10
We source, vet, and shortlist
We search our operator network first. If the right fit isn't there, we open a targeted search. Every candidate has a live on-camera video interview with our team before you see their name.
We check portfolio work, past client feedback, and tool fluency for the role. Most clients see their shortlist within 7 to 10 business days.
Vetting location
Live on-camera video interview
Shortlist size
1-3 matched candidates
What we assess
Skills, communication, client history, portfolio (if applicable)
Days 8-12
You review and approve your match
We send a match profile: background, work samples, the tasks they'll own on day one, and our confidence note. You approve or request a rematch.
Most clients approve on the first match. Want to speak with the candidate first? We'll arrange a brief intro. The decision is yours.
Your commitment at this stage
Your approval. Month one is billed on their start date
Free rematches
30-day rematch window if it's not right
Days 10-15
Your operator starts full time
Your operator works Monday through Friday, exclusively for your agency. No split attention, no other clients. They plug into your Slack, tools, and workflows on day one.
Our VA Manager, works alongside your operator for the first 90 days, with reviews at day 30 and day 90. You get a Friday Report every week, and we test the 20-4-24 response standard live, without notice.
Schedule
Full-time, Mon-Fri, your time zone aligned
Response standard
Acknowledged in 20 min, tested weekly without notice
Free replacement
One free between days 31-180 if needed
What backs it up
We stand behind every placement.
Most staffing relationships end the moment you sign. Ours comes with ongoing accountability built in from the start.
20-Minute Response, Tested Weekly
The 20-4-24 rule: an urgent ping is acknowledged in 20 minutes, a plan comes back in 4 hours, and it's resolved in 24. We test it live every week, unannounced. If it slips, our VA Manager knows before you do.
6-Month Free Replacement
If your operator leaves or the fit breaks down between days 31 and 180, we replace them once at no charge. After six months, a replacement costs only the recruitment fee.
24-Month Non-Solicit
Your operator stays off other clients' teams for 24 months. If you want to bring them in-house one day, there's a written path: a defined buyout figure in the agreement.
Common questions
Things people ask before they book.
You approve the candidate before anyone starts, so nobody lands on your team unseen. If the placement still isn't right, the 30-day free rematch applies, and there's one free replacement between days 31 and 180.
You can. We interview every candidate first on a live video call, then send you a shortlist of one to three with their background, work samples, and what they'd own on day one. If you'd like a short call with a candidate before you approve, we'll set it up. The decision stays with you.
Your operator works full-time from our managed office at Oakridge Business Park in Cebu, on a dedicated workstation with enterprise-grade, redundant internet and on-site team leads. Not a home setup, not a co-working hot desk. A real office with peers and supervision around them.
There's an 24-month non-solicit with a defined buyout in the agreement. If you want to bring someone fully in-house, we'll walk you through those terms directly rather than quote a figure that might not match your contract.
A VA Manager works alongside every placement, so there's an accountability layer that already knows your account. We plan coverage with you rather than leaving a gap, and the 6-month free replacement is there if a placement ever needs to change.
The typical Operator timeline is 10 to 15 business days from intro call to first working day: the call on day one, sourcing and live video vetting after that, your shortlist within 7 to 10 business days, and a start between day ten and day fifteen.
Ready to startThe intro call is 20 minutes.
The intro call is 20 minutes.
The hire takes ten to fifteen days.
If the role is clear and the timing works, we can have someone in your workflow by the end of the month.